Shipping & Returns
How do you make a return?
If you have a customer account with us:
1. Go to you your account, and select orders.
2. Next go to the order you want returned you will see a hyperlink that says "return items?"
3. You will want to click this link.
4. Proceeds with filling out the information requested.
Premier Aerospace Services & Technology, Inc. (PAST) Shipping & Returns policies.
At PAST, it is our goal to ship your order out within two to three business days. However, Headliners and new products may Require Extended Lead-Time. Note: It may take up to five or more business days to process your order.
Shipping charges are as shown during checkout. Additional duties, taxes and surcharges applied after shipment will remain the customer's responsibility and will be billed upon receipt from carrier. Failure to settle additional charges will result in suspension of purchasing privileges and possible legal action.
PAST preferred carrier:
The primary carrier authorized by PAST is United Parcel Service (UPS) - Ground. Customers may choose to arrange shipping via another carrier by calling our sales office and placing their order by phone. Use of a different carrier can result in delay of shipment and is the full responsibility of the customer.
Premier currently strives to ship out all orders within two to five business days of being placed. However, orders that require any expedited shipping service will have the following fees for being rushed through our system:
- Less than two items: $35.00
- More than two items: $50.00
Please note that expedited orders placed after 12:00PM (CST) will not ship until the following business day.
If a customer needs to return any item they must first obtain a Return Merchandise Authorization (RMA) number from the PAST sales department. The part must be in new condition and unaltered (examples of alterations: added paint, drilled holes, cut material, added material(s), etc.). Original shipment charges as well as return shipping charges will be the customer's responsibility. PAST is not responsible for any carrier damages.
Receiving of Orders:
Upon delivery of order, all damages, shortages, and other issues must be reported within two business days. Without such notice, the customer is responsible for full payment.
Items returned outside of the first thirty (30) days from the invoice date may be subject to a restocking fee up to the purchase price. PAST reserves the right to waive the restocking fee on an item by item basis.
- Within two weeks of order 10% or $75.00 whichever is greater.
PAST retains the right to change and adjust this on a case by case basis.
PAST reserves the right to waive or reduce the restocking fee on any item(s) returned by purchaser in error.
Any part that has received a RMA and is received at our facility within thirty (30) days from the invoice date will be eligible for a full refund of the purchase price provided the condition is original as determined by our receiving inspection department. Items returned outside the thirty (30) days from invoice date window shall be eligible for a refund of purchase price minus any restocking fees incurred.