Shipping & Returns
How do you make a return?
If you have a customer account with us:
1. Go to you your account, and select orders.
2. Next go to the order you want returned you will see a hyperlink that says "return items?"
3. You will want to click this link.
4. Proceeds with filling out the information requested.
If you do not have a customer account with us, please reach out to us via our contact us page here.
Premier Aerospace Services & Technology, Inc. (PAST) Shipping & Returns policies.
Shipping Times:
At PAST, it is our goal to ship your order out within two to three business days.
Note: Headliners and new products may Require Extended Lead-Time, often five or more business days to process your order.
Shipping Charges:
Shipping charges are as shown during checkout. Additional duties, taxes and surcharges applied after shipment will remain the customer's responsibility and will be billed upon receipt from carrier. Failure to settle additional charges will result in suspension of purchasing privileges and possible legal action.
PAST preferred carrier:
The primary carrier authorized by PAST is United Parcel Service (UPS) - Ground. Customers may choose to arrange shipping via another carrier by calling our sales office and placing their order by phone. Use of a different carrier can result in delay of shipment and is the full responsibility of the customer.
Expedited Orders:
Premier currently strives to ship out all orders within two to five business days of being placed. However, orders that require any expedited shipping service will have the following fees for being rushed through our system:
- Two items or less: $35.00
- Three items or more: $50.00
Please note that expedited orders placed after 12:00PM (CST) may not ship until the following business day.
Returns:
If a customer needs to return any item they must first obtain a Return Merchandise Authorization (RMA) number from the PAST sales department. The part must be in new condition and unaltered (examples of alterations: added paint, drilled holes, cut material, added material(s), etc.). Original shipment charges as well as return shipping charges will be the customer's responsibility.
*PAST is not responsible for any carrier damages.
**Parts supplied by a third party and Drop Shipped, are subject to the manufacturers return policy.
PAST RMA POLICY:
- An RMA must be requested within 30 days of the product ship date.
- An item must be returned within 30 days of RMA approval date to receive full refund. (After product inspection and acceptance of item.)
- After 30 days of RMA approval date restocking fees will accrue.
- An RMA is voided and closed out if an RMA item is not returned within 60 days of RMA APPROVAL DATE. (If an item is received after the 60-day window, the customer will be responsible for shipping the item back.)
Restocking Fee:
Restocking fees are at the discretion of PAST. The restocking fee will be based on:
- The items availability.
- Cost/labor associated with restocking item.
- Retail cost of item.
- Production cost of item.
- Movability of the item.
PAST reserves the right to waive or reduce the restocking fee on any item(s).
Receiving of Orders:
Upon delivery of order, all damages, shortages, and other issues must be reported within two business days. Without such notice, the customer is responsible for full payment.
Refunds:
Any part that has received a RMA and is received at our facility within thirty (30) days from the invoice date will be eligible for a full refund of the purchase price provided the condition is original as determined by our receiving inspection department. Items returned outside the thirty (30) days from invoice date window shall be eligible for a refund of purchase price minus any restocking fees incurred.