“Customer’s wanting to expedite in-house processing, click EXPEDITE here and add to your cart.” This will guarantee packages to ship same or next day if ordered after 12pm CST.

Shipping & Returns

How do you make a return?

If you have a customer account with us:

1. Go to you your account, and select orders.

2. Next go to the order you want returned you will see a hyperlink that says "return items?"

3. You will want to click this link.

4. Proceeds with filling out the information requested.

If you do not have a customer account with us, please reach out to us via our contact us page here.

Premier Aerospace Services & Technology, Inc. (PAST) Shipping & Returns policies.

Shipping Times:

At PAST, it is our goal to ship your order out within two to three business days.

Note: Headliners and new products may Require Extended Lead-Time, often five or more business days to process your order.

Shipping Charges:

Shipping charges are as shown during checkout. Additional duties, taxes and surcharges applied after shipment will remain the customer's responsibility and will be billed upon receipt from carrier. Failure to settle additional charges will result in suspension of purchasing privileges and possible legal action.

PAST preferred carrier:

The primary carrier authorized by PAST is United Parcel Service (UPS) - Ground. Customers may choose to arrange shipping via another carrier by calling our sales office and placing their order by phone. Use of a different carrier can result in delay of shipment and is the full responsibility of the customer.

International Orders: If Using Fedex, Contact for Pricing.

Expedited Orders:

Premier currently strives to ship out all orders within two to five business days of being placed. However, orders that require any expedited shipping service will be charged an additional $45 for processing.

Please note that expedited orders placed after 12:00PM (CST) may not ship until the following business day.

Returns:

If a customer needs to return any item they must first obtain a Return Merchandise Authorization (RMA) number from the PAST sales department. The part must be in new condition and unaltered (examples of alterations: added paint, drilled holes, cut material, added material(s), etc.). Original shipment charges as well as return shipping charges will be the customer's responsibility.

*PAST is not responsible for any carrier damages.

**Parts supplied by a third party and Drop Shipped, are subject to the manufacturers return policy.

PAST RMA POLICY:

An RMA must be requested within 30 days of the product ship date.
If fitting is an issue, pictures of the fitting issue MUST be submitted via email at the time of the RMA request and before parts are shipped back.
An item must be returned within 15 days of RMA approval date to receive a full refund, less a restocking fee of 6% and less all shipping charges. (After the product inspection and approval.)
An RMA is voided and closed out if an RMA item is not returned within 15 days of RMA approval date. (Some exceptions apply)
After 30 days of ship date, a restocking fee will accrue up to a 20% restocking fee and less all shipping charges. (Restocking fee to be disclosed at time of RMA approval and some exceptions apply)

Restocking Fee:

Premier’s restocking fee is 20% of the product price OR 20% of total parts price. See PAST RMA Policy for details

PAST reserves the right to waive or reduce the restocking fee on any item(s).

*CofC and Burn Certs- If you are requesting Certificates of Conformance, the clerical fees are $8.00 per item group.

*8130 Documents – If you are needing an 8130 with your order, the clerical fee is $50.00, per order.

Receiving Your Products:

Premier asks that their Customer inspect all product(s) received immediately upon receipt and make contact via email or phone to Premier of any defective goods or shortages within 7 days of receipt. After the 7 days, the customer is fully responsible for the full amount charged. See PAST RMA Policy for details.

NOTE *Any "Made To Order" or discounted parts do not qualify for any return or refund, no exceptions*

Any altered or modified product from the original manufacturers (Premier) condition will be disqualified for any return or refund, no exceptions.
Any returns or exchanges will be subject to a restocking charge. See PAST RMA Policy for details
The credit card charge is 6% of the total order when the order is returned. See PAST RMA Policy for details.

Premier’s restocking fee is 20% of the product price OR 20% of total parts price. See PAST RMA Policy for details

Shipping charges will not refunded.

Canceling Credit Card Orders:

If you should need to cancel your order in which a credit card was used as form of payment, please do so within 24 hrs to avoid a credit card transaction charge fee. If Premier has already processed the order, an automatic 6% credit card transaction fee will be charged to the customer and deducted from any refund that is approved and due. This is a fee implemented from the credit card processing company.

Refunds:

Any part that has received a RMA and is received at our facility within thirty (30) days from the invoice date will be eligible for a full refund of the purchase price provided the condition is original as determined by our receiving inspection department. Items returned outside the thirty (30) days from invoice date window shall be eligible for a refund of purchase price minus any restocking fees incurred.